251 Little Falls Drive, Wilmington, DE 19808

sales@d-ziner.com

833-375-8324

Mon to Fri 9:30AM – 5:30PM Eastern Time Zone

Call us at 833-375-8324

Refund Policy

Before we start explaining the refund policy, please be notified that D-ziner.com, LLC reserves the right to change, amend, remove or allow any or all of the below clauses in our policy pertaining to the products we sell.

Refunds and Replacements:

D-Ziner.com. LLC is a reseller of products manufactured by different manufacturers. All the brands that are sold by D-ziner.com, LLC are not manufactured by us in any form unless stated explicitly. The products will deliver a quality grade as can be achieved through the manufacturing process of the product in accordance with what the manufacturer considers viable for their business and their end-users.

D-ziner.com, LLC has no control over the quality of the products that we don’t manufacture. Therefore, the quality of products sold through our website and our sales team is beyond our control. In light of these we still take a step forward in offering a returns and replacement solution to our buyers, both users and resellers.

Products sold by D-Ziner.com, LLC can be bought by both Users and Resellers. Both of these are defined as below:

  • A User:
    • A buyer who procures products from D-Ziner.com, LLC with the intent of using them and not selling them to anyone for profits
  • A Reseller:
    • A buyer who procures products from D-Ziner.com, LLC with the intent of selling them to a user and gaining profits as a result of this transaction. This may not necessarily be profits earned on the products itself, but through correlated services offered by the buyer to the actual user of the product

Despite all efforts that are made by manufacturers to deliver a certain grade of quality in their products, it is inevitable that all 100% of products sold fully meet the buyer’s expectations. Owing to this reason, D-ziner.com, LLC offers a refunds and replacements policy, the details of which are delineated below. Please read through and contact us at returns@d-ziner.com if you have any further questions about any of the material mentioned below.

15-Day Timeline:

D-ziner.com, LLC happily offers refunds and replacements to our buyers up to 15 days after a product is delivered to the buyer. A product sold on Jan 1st can be returned or replaced up till January 14th. This 15-days threshold includes the final date of delivery and the 15th date after delivery and hence concludes the 15-day timeline.  Beyond the 15th day, requests for refund and replacement are not acceptable unless explicitly stated so by our sales team. This 15-days timeline has been established to facilitate our buyers who:

  • Received a defective / non-functional unit from us
  • Want to buy another item that is higher in value

This applies to all items sold by us through our sales team and our online store that are qualified for a replacement as delineated below.

Qualification:

In order for a product to qualify for replacement, it has to fulfill the required criteria as mentioned below. Please read through with care as this will assist you in working with us on your current and future purchases.

To qualify for a return:

  • Only physical products qualify for refunds and replacement under this policy
  • Software, Licenses, and Downloadable products don’t qualify for refunds or replacement
  • We require a receipt or proof of purchase from us before any request for refund or replacement is initiated
  • Please do not approach the manufacturer directly as there are quite a lot of products that we sell that are procured from OPEN MARKET and not necessarily the manufacturers of the products
  • To be eligible for a refund or replacement, items sold by our sales team or through our website, must be unused and in the same condition that you received them and must also be in the original packaging
  • Products that demonstrate clear signs of being abused or mishandled by the buyer or shipper do not qualify for a request for refund or replacement
  • In order to qualify for a refund or replacement, Items need to be paid for in full before shipping
  • Items sold on Net Terms (Credit Terms) do not qualify for a refund or for a replacement unless it is agreed to by our sales team
  • New Items:
    • The items sold as “NEW” in condition qualify for Returns and Replacement. Please also read the “VALUE OF PRODUCT” clause for further understanding related to the refund and replacement of a product sold as “NEW” in condition
  • Used and Refurbished Items:
    • We also offer used and refurbished goods to our buyers upon request. The used and refurbished goods do not qualify for a return. These can only qualify for a replacement depending on the below conditions:
      • If the items received are not in working condition and do not perform the intended purpose that these are manufactured for
      • The products received are less than the agreed-upon condition of the product at the time of sale. The used and refurbished products come in various grades and conditions which are explained here:
        • Refurbished Grade A:
          • This is the highest possible grade and reflects that the product is in excellent or very good condition and can be reasonably considered to be new or similar. Some Grade A items may have minor cosmetic marks or light scratches, or shiny areas from use on the keyboard or mouse/trackpad. These products will show little sign of previous use and no significant marks.
        • Refurbished Grade B:
          • A Grade B product will be in an okay condition with marks and scratches noticeably visible to the user, including shiny keys and surfaces around the product. These are refurbished products where there are significant signs of previous use, but the functionality remains the same as Grade A products. Overall, Grade B products will have a lower price than Grade A to reflect their cosmetic condition.
        • Used items:
          • The items that are sold as used, will be sold in working condition but will not have any work done in order to enhance their cosmetics. The products will work as the intended purpose of the product but will have considerable signs of wear and usage.

For the replacements of used items, please check with us before purchase whether the products will or will not qualify for a replacement.

Notification of Request for Replacement:

The notification of the request for replacement should be communicated by the buyer to us via phone and email. This communication has to come from the same email address and phone number that our buyer has used at the time of making a purchase from us.

A request from a different person from the organization that our buyer demonstrates to be a part of at the time of purchase will not be entertained. Please pay extreme attention to this as failure to comply with this will not result in the initiation of a refund or replacement from our end unless clearly agreed upon by our representatives.

Both media of communication, email, and phone, should be used to notify D-ziner.com, LLC of the request for refund or replacement. Assuming that sending us an email and not notifying us via phone, may result in delays and push the process outside of the 15-day returns window, which will cause the replacement to become void.

Our phone number 833-375-8324 is available from 9:00 AM till 5:00 PM Eastern Time and can be used to notify us of a request for refund or replacement. We should also be notified by email at returns@d-ziner.com as this is a 24-hours accessibility medium. We do not offer responses to faxes therefore, the above two (Phone and Email) are the only media of communication of replacements we currently attend to.

In case of email notification of a request for refund or replacement, the subject of the email should clearly state the request for replacement in the below format:

  • Request for Refund or Replacement for Order Number # (order number)

We filter all requests for replacement according to the above format of the email subject. Not using the prescribed format may lead to directing your emails to our spam folders, which might not get our attention and cause delay or voidance of the replacement request.

Shipping:

Costs for refunds and replacements:

The shipping costs for refunds and replacements are to be born by the buyers. As sometimes shipping costs can be exuberant, we request you to become fully aware and satisfied with the product you are buying and our refunds and replacements policy.

Shipping Address:

The products sold by our sales team and our website are procured from either the manufacturer directly or from the open market. Once a refund or replacement is approved, we will let you know which address the products are the be returned to. Please do not ship the products before, we send you the details of the address to which the items are to be returned to.

Trackable shipping:

In case the items are approved for a refund or replacement, please use a trackable shipping service so we are fully aware of the most recent location of the product being sent to the shipping address we share with you. We advise you to stick with FedEx or UPS as these are reputed shipping service providers and are well known for the tracking service they offer on products being shipped.

Insurance:

Please get the products insured at your own expense before shipping as lost items during the shipping will automatically void the request for refund or replacement.

Process:

The process of a return may take up to 15 days later to the reception of the notification of the request for refund or replacement. We have outlined a step-wise process for refunds and replacements of goods sold by us through our website or our sales team. Please go through all the steps as they may be of use in future purchase decisions with us. This process initiates after the buyer has received the goods.

  1. The buyer receives the product and feels that the purpose of purchasing the product cannot be fulfilled owing to the product’s functionality
  2. They notify us by both phone and email about the condition of the product that is received
  3. Our team scrutinizes the eligibility of return by going through all the necessary documentation and vendors of the product
  4. Once the refund or replacement is approved, we will initiate the process from our end
  5. Once the refund or replacement is approved, the buyer will ship us back the unit at his/her expense and we will wait to receive the product first before shipping out the replacement
  6. This also includes a confirmation from our side that the replacement product has been arranged and the details of it shall be communicated to the buyer in due time

The replacement of a certain part may take us some time to re-procure it from the market and ship it to our buyers. It has been observed in the past that sometimes, products become unavailable at the prices these are sold for. In this case, if the price of the product to be replaced is higher than the previously procured product, the buyer will pay the difference and we will be happy to assist with the replacement by shipping the newly procured unit to the buyer.

Value of product:

The value of a product that is sold as “NEW” brings a few challenges when it comes to refunds or replacements of such products. We have observed over our course of being in business that “NEW” items once sold are not welcome by our vendors or manufacturers that we sell, when it comes to refunds or replacements.

D-ziner.com, LLC follows a strict policy with respect to the value of the product being sold. The value of the product that qualifies for a refund has to be a maximum of $ 3500.00 or less. For products higher than this value, special approval is required from our side.

Refunds:

Once your return is received and our team, manufacturer, or vendor has inspected the goods, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The rejection of a refund is directly related to the condition of the product received.

If you are approved for a refund, then the amount of refund will be initiated. The refund payments are made via wire transfer methods only. We only accept US Bank details for processing the refunds payments unless the buyer is an international buyer.

In case of

The deduction applied are as below:

  • Restocking fee of 30% on the order total excluding shipping charges
  • Shipping charges
  • Taxes in case they are applied to the initial sale value of the good sold

The banks at times may process the funds later to when we have initiated the wire transfer. If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via phone and email both.

Once we receive your notification about the funds not being posted to your account, we will contact our bank and will update you with necessary information required for your money to arrive to your bank account.